Privacy Policy

1. Introduction

TrimStitch ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our embroidery digitizing services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

2. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Request a quote or place an order
• Contact us through our website forms
• Subscribe to our newsletter
• Communicate with us via email or phone

This information may include:

• Name and contact information (email, phone, address)
• Company name and business information
• Project details and specifications
• Payment information (processed securely through third-party providers)

Automatically Collected Information

We may automatically collect certain information about your device and usage patterns, including:

• IP address and location data
• Browser type and version
• Operating system
• Pages visited and time spent on our site
• Referring website information
• Device identifiers and characteristics

3. How We Use Your Information

We use the information we collect for various purposes, including:

• Providing and improving our embroidery digitizing services
• Processing orders and delivering digitized files
• Communicating with you about your projects
• Sending quotes, invoices, and service updates
• Responding to your inquiries and support requests
• Analyzing website usage to improve user experience
• Complying with legal obligations
• Preventing fraud and ensuring security

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in:

• Payment processing
• Email communications
• Website hosting and maintenance
• Analytics and performance monitoring

Legal Requirements

We may disclose your information if required by law or in response to:

• Legal process or court orders
• Government investigations
• Protection of our rights and property
• Prevention of fraud or illegal activities

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity as part of the transaction.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure data transmission using SSL encryption
• Regular security assessments and updates
• Access controls and authentication measures
• Secure storage and backup procedures
• Employee training on data protection practices

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services and support
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Improve our services and user experience

Project files and related data are typically retained for 30 days after project completion, unless longer retention is required for business or legal purposes.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

Access and Portability

You may request access to the personal information we hold about you and receive a copy of that information.

Correction

You may request that we correct any inaccurate or incomplete personal information.

Deletion

You may request that we delete your personal information, subject to certain exceptions for legal or business purposes.

Opt-out

You may opt out of receiving promotional communications from us by following the unsubscribe instructions in our emails or contacting us directly.

Cookies and Tracking

You can control cookie settings through your browser preferences. However, disabling certain cookies may affect website functionality.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device that help us:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Improve website performance and functionality
• Provide personalized content and experiences

You can control cookie settings through your browser, but disabling cookies may affect website functionality.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically for any changes.

13. Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us:

14. Compliance

This Privacy Policy is designed to comply with applicable privacy laws and regulations, including but not limited to:

• General Data Protection Regulation (GDPR)
• California Consumer Privacy Act (CCPA)
• Other applicable state and federal privacy laws